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New Contributor
Posts: 2
Registered: ‎07-09-2012
My Device: BB9900
My Carrier: AIS

BB Bold 9900: permanent Extended Search (nmnmnm..)

[ Edited ]

Dear All,

My device do an "extended search" by itself. The letters nmnmnm... appear in the search box even when I do not touch the phone and its keep duplicating all the time. So I can't answer incoming calls and use any phone function at all.

Update to the recent device software did not help.

 

I found similar problem-reports from other users, but with no idea about the resolution or root of the problem.

Is it hardware related issue if SW upgrade did not help? Any suggestions, please..


Thank you in advance for any help!

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Bold 9900: permanent Extended Search (nmnmnm..)

Hi and Welcome to the Community!

I must guess...you actually did a SW update, and that did not change the behavior? As such, it is likely then hardware...the key could be stuck...does the key physically move when you press it? Does it feel the same as keys that do not have this behavior? With the battery removed, have you tried pressing the "stuck" keys a bit harder than normal, in an attempt to dislodge whatever is stuck?

To truly diagnose a hardware issue requires your BB, in hand, by a qualified hardware technician. It may well be that something in the contacts, under the keys, is physically stuck.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-09-2012
My Device: BB9900
My Carrier: AIS

Re: BB Bold 9900: permanent Extended Search (nmnmnm..)

sdgardne,

There is no any sign that there is a problem with stucking of these two keys "n" and "m" - there is no any reaction in case of pressing them during such stuck, even harder than normal (same as pressing other buttons). And both of these keys physically work normal and pressed in the same way as others.

Moreover, I noticed in some forums few similar reports, where people also get exactly 'nmnmnmn' letters combination during such stuck. So I supposed the problem is not related to buttons..

 

Anyway, thank you for your suggestions and welcome in case you get new ideas about the problem, as the phone can not be used.  :-(

 

 

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Bold 9900: permanent Extended Search (nmnmnm..)

Given that, I recommend you seek warranty evaluation and support, which you seek from your mobile service provider, authorized original place of purchase, or authorized service center.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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