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New Contributor
Posts: 2
Registered: ‎10-25-2012
My Device: Bold 9930
My Carrier: Verizon

BB Bold 9930 - SMS messages keep vanishing! Multiple threads for the same people??!!


I have a Bold 9930 from Verizon and my text messages are disappearing. I have gone through the options, I have "days to keep messages" on forever but they delete by themselves anyway.  Please help!


Also I have multiple threads on my SMS messaged for the same people. I don't understand why?  Where are my messages going?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB Bold 9930 - SMS messages keep vanishing! Multiple threads for the same people??!!

Hi piaeconomou,


Welcome to the BlackBerry Support Community.

Your SMS messages may be being deleted due to the Low Memory Manager being activated. This KB article should provide more information. "What is the Low Memory Manager feature on the BlackBerry smartphone" http://bbry.lv/HX9rGI

Regarding the multiple message threads for the same people, I would recommend clearing your SMS Messages database and testing without restoring any messages from a backup file. This KB article has the steps. "How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw


Hope this helps.



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