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New Contributor
Posts: 2
Registered: ‎07-21-2014
My Device: BB Bold 9930

BB Bold 9930 randomly powers itself off

This usually occurs when using the MP3 player to listen to music stored on the SD/external memory card, usually with something plugged into the headphone jack (be it head phones or an audio out cable going to my stereo); but it has also occurred at least once while just listening to the MP3 player in speaker mode.  It never occurs when browsing the web, or while in a phone conversation.

 

It is a "power off", as the only way to get it to come back on is to pull the battery, and put it back in.  In each case, the memory card was found to be securely inserted in its slot.


Could this be an indication that the jack is going bad? Or is it the MP3 player? Memory card? The phone is only a little over 2yrs old

Can any of these suspicions be verified in the BB logs (which I've captured on 3 separate occassions of the occurrence, but  I have no idea how to cipher the logs). 

 

Is there anyone online who knows how to interpret the BB logs??

 

Thanks,

 

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Super Contributor
Posts: 391
Registered: ‎02-20-2013
My Device: blackberry 9300 curve 3G
My Carrier: cell c

Re: BB Bold 9930 randomly powers itself off

Perform a security wipe...
Super Contributor
Posts: 391
Registered: ‎02-20-2013
My Device: blackberry 9300 curve 3G
My Carrier: cell c

Re: BB Bold 9930 randomly powers itself off

Back up your information before performing the instruction..remove media card unless you want it to be erased?