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New Contributor
Posts: 2
Registered: ‎03-31-2009
My Device: Not Specified

BB Bold won't send email; recieves okay

I recently upgraded from BB Curve. I used the Device Transfer Wizard to move data to my BB Bold.  My handheld will not send email but receives okay.  After I compose an email, I select "Send" and the screen indicates the message is sent by displaying a checkmark.  However, the email never arrives.  If I attach somethng to the email, it never leaves the phone, but displays a "Sending" symbol indefinitely. My email service is with Time Warner (Roadrunner) and my data service is AT&T.  I resent service books and mh email service shows in the service books list under "Advanced Options".  Neither my AT&T nor my Blackberry email accounts are working at the moment, except to receive.  Can you help?  According to the local AT&T store sales rep, this is a common problem with BB/Roadrunner combinations but they don't have a solution.  Thanks in advance.
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Bold won't send email; recieves okay

I don't recall any issues I have read about BlackBerry/Roadrunner issues.

 

How did this work before, ok? 

 

I would suggest that you delete your services books completely for the email addresses.

 

Then reboot the device with a powered on battery pull.

 

Then resend the servcie books from your BIS screen on the device or the PC.

 

You might need to do one additional powered on battery pull.



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Contributor
Posts: 14
Registered: ‎12-11-2011
My Device: Style
My Carrier: Sprint

Re: BB Bold won't send email; recieves okay

9670 STYLE mail not working either. The style is loaded with issues so I am not suprised. I had to go out and buy an inexpensive phone so my business could continue to run smoothly. Trackpad on last 3 9670 Style-REPLACEMENTS- freeze daily. What ever happened to RIM..worst phone I have owned since 1998.