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New Contributor
Posts: 2
Registered: ‎12-23-2012
My Device: BB curve 3G
My Carrier: Bouygues telecom

BB Curve 3G doesn't work after OS upgrading to OS6

Hello, I have a BB Curve 3G with OS 5 and after installing the upgrade to OS 6, It does not work anymore. It restarts with the logo of the network operator and that is it. It blocks on the logo of the carrier. I tried to repair it by re connecting it to desktop software but it doesn't recognize it! Is there any solution?

Thank in you advance

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB Curve 3G doesn't work after OS upgrading to OS6

Hi diaddin_h

 

Welcome to BlackBerry Support Forums

 

 

Which Device do you have ? I think your Update process was not successful. Which method you tried to update your device software ,is it by Desktop Software or Over the Air Update ? 

 

Now As your device is not recognized so you have to use the Application Loader to force the detection of your device and load the OS back.But remember in this process you will loose all data within your device .I hope you have your device Backup or if you are using BlackBerry Protect you can restore it later on .Please follow this Knowledge Base  for further Instructions :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

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New Contributor
Posts: 2
Registered: ‎12-23-2012
My Device: BB curve 3G
My Carrier: Bouygues telecom

Re: BB Curve 3G doesn't work after OS upgrading to OS6

Thank you very much prince2012 for your advice. It worked very well and i have my device again.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB Curve 3G doesn't work after OS upgrading to OS6

Hi diaddin_h

 

 

                         You are most welcome.. Its nice that your device is working again.Smiley Happy

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.