08-06-2008 11:56 AM
When I purchased my first BB Curve 8330, it was a couple of days after when I was told I needed to return it for a new one due to defects. I have come to know and love my 8330 until the trackball stopped working a few days back. Now this is the second BB Curve 8330 after just 1 1/2 months. After having Sprint Service work on the trackball they said I have been approved for a new replacement phone, or keep my current phone and see what happens with the trackball?? Of course I have decided to once again trade my current phone for a new one since obviously something is wrong with my current phone or they wouldn't suggest trading it for a new one.
Question; is this the norm? Is this common with the BlackBerry Curve 8330 or with BlackBerry altogether? Should I start thinking about getting some other smart phone instead of another BlackBerry Curve 8330? My phone works great with my work email and phone book. Any suggestions or advice from the pros out there? I was told to return tomorrow Aug. 07th after 3:00pm to pick up a new one because they are "back ordered and out of stock"?? Is there a known defect on the BB Curve 8330 that I am not aware of. I would appreciate feedback and advice...
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08-06-2008 05:30 PM
IMHO I think you should definitely keep your phone. While your experience with a bad phone is not the norm, any new device requires patience until setups are complete, and you learn all the functions on the phone. Your experience with a stuck ringtone is an example of normal "glitches' that can occur when you first start exercising any device.
Stick with these forums and it will help lower your frustrations. I have learned so much and so fast, it's the best knowledgebase I've seen. The people on this site will go over and beyond to help, mostly because we have been there.
I suggest you go through BlackBerry 101 and Crackberry 101 to help your learn faster. Here's the links:
Hope this helps!
08-07-2008 03:24 PM
Thank you very much for the encouagement. And yes I am referring to the forums more and more. I hope to pick up the new BB Curve 8330 replacement today. Now my challenge is finding a Sprint Service store that still has them in stock!