09-12-2012 09:25 PM
HELP!! My BB quit sending/receiving emails 6 weeks ago. I tried to do the setup again, but error message says "Blank entry not valid" even though the info has been entered (Email & password) I tried to get help from Sprint but as they aren't supporting BB anymore, they just want me to upgrade.
I swapped devices this AM (8350 Black for 8350 Red) and the same issue on this device. Any assistance is welcome!!!
09-12-2012 09:47 PM
09-12-2012 10:20 PM
09-12-2012 10:22 PM
Additionally, this is the third time I've been told, "Go online only BB can help you" and then "Go to Sprint, only they can help you." This is ridiculous. It's a software issue!!!!!!
Sprint Tech set up a bb account right in front of me online. Verified his email and tried to get his email to my phone and was unsuccessful. He got the same error message.
09-12-2012 10:23 PM
09-12-2012 10:25 PM
09-12-2012 10:48 PM
Got Pin & ESN after entering the response is: you can not set up email on the computer, you must set up on the smartphone"
09-12-2012 10:53 PM
Thanks for you support & advice! I really do not want to give up my blackberry, but all of these issues are making me want to throw up my hands and quit!!
09-12-2012 10:57 PM