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New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Curve 9300
My Carrier: Vodacom
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BB Curve 9300 - please help!!

Hi,

 

Could you please help me unlock my phone. I have switched on my phone, i can not use any keys on my pad to put in my pin.

It shows NUM in the right hand side top corner of my phone and in the bottom right corner it displays a closed lock.

The only button that works is my scroll button in the middel of my phone.

 

Please help!!

 

Jacky

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Curve 9300 - please help!!

depress the ALT key to deactivate the NUM lock.

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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Curve 9300
My Carrier: Vodacom

Re: BB Curve 9300 - please help!!

My keypad is totally inactive, pressing alt does not do anything, I cant use my phone at all.

It just requests my pin, which I can not key in, because my keypad does not work.

 

Is there something else I could do?

 

 

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Curve 9300 - please help!!

Is is requesting a PIN or a security password?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Curve 9300
My Carrier: Vodacom

Re: BB Curve 9300 - please help!!

My pin code.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Curve 9300 - please help!!

A PIN code is normally a four digit number issued as a SIM card lock.

But your keyboard is not working in any way? Not even the numbers? The PIN code entry will only take numbers.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Curve 9300
My Carrier: Vodacom

Re: BB Curve 9300 - please help!!

Yes the numbers are not working, nothing at all. What do you suggest?

Do I have to take my phone in to be unlocked, because it does display a closed lock in the right hand side bottom corner.It an almost see through lock.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Curve 9300 - please help!!

Try this first, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Now try to enter your four digit PIN.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Curve 9300
My Carrier: Vodacom

Re: BB Curve 9300 - please help!!

It still does not work, the only thing that happens is that my backlight comes on by pressing the scroll button.

New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Curve 9300
My Carrier: Vodacom

Re: BB Curve 9300 - please help!!

I have made a bit of progress, i took out my sim and switched my phone on, it now alows me to go into settings but I can not get out of he application because i can not press the back key, is there something i can do to get my keyboard to work now?