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New Contributor
Posts: 4
Registered: ‎12-24-2013
My Device: Curve 9300
My Carrier: Vodafone
Accepted Solution

BB Curve 9300 white screen

Hello,

 

My BB used to crash recently and wont boot till I remove and replace the battery, yesterday I was on a call when it crashed I replaced the battery but It wont come back up!!!

 

I read the earlier posts however I couldn't find a solution, I know its not a screen problem because when I blace the battery I get "Blackberry" and loading bar it loads for 2~3 sec then White screen, seen alot of posts to check the app loader but I dont have it on my PC.

 

My PC can't connect to the device, I removed the battery and connected it to upgrade, But my BB is on the latest version.

 

Please help........

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB Curve 9300 white screen

Hi ali25783

 

Welcome to BlackBerry Support Forums

 

Before trying anything else , first can you arrange a good fully charged BlackBerry battery ? If you can arrange then test it on your device . The test will reveal if the problem is within your device or its a battery issue .

 


ali25783 wrote:

I read the earlier posts however I couldn't find a solution, I know its not a screen problem because when I blace the battery I get "Blackberry" and loading bar it loads for 2~3 sec then White screen, seen alot of posts to check the app loader but I dont have it on my PC.

 

My PC can't connect to the device, I removed the battery and connected it to upgrade, But my BB is on the latest version.


For that you refer to this Knowledge Base article :

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

Or 

 

KB27956 :  How to recover a BlackBerry smartphone from any state

 

But still.. you need to be sure that the battery you're using is good enough . Sometime this white screen or loading bar struck because of a weak battery.

 

 

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New Contributor
Posts: 4
Registered: ‎12-24-2013
My Device: Curve 9300
My Carrier: Vodafone

Re: BB Curve 9300 white screen

hello,

 

battery fully charged and tried links and nothing worked.

 

I don't have application loader.

 

thank you

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Curve 9300 white screen

I'm sorry, but you've got like 5 different symptoms there, all described all too briefly. Can you try again please, including a bit more detail? Consider that we can't see you nor your system...so you need to help us, via your words, to fully understand your situation...only then can we hope to give you any useful advice.

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎12-24-2013
My Device: Curve 9300
My Carrier: Vodafone

Re: BB Curve 9300 white screen

There is only one symptom my blackberry is on a white screen, all that I said before are signs that lead to this.

I believe that this is a SW crash. To explain more for the past couple of months my BB used to shut down unexpectedly and there was no way to turn it on except by removing and placing back the battery, this became normal it shut down 3 days ago I followed the same procedure, the BB logo apeared and the loading bar, it loads for 3 sec then a white screen.

I was trying to make it easier before by mentioning the things I tried, went to several forums and fixes but nothing seems to work.

as for the links mentioned earlier they didn't work, again I don't have apploader on my PC if that helps at all.

 

Appreciate your support.

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Curve 9300 white screen

OK...thanks...but...


ali25783 wrote:

as for the links mentioned earlier they didn't work


The links themselves didn't work? Or you were able to get to the articles, but the information contained therein was not useful? I can't quite tell...


ali25783 wrote:
I don't have apploader on my PC if that helps at all.

If you installed, to your PC, the Desktop Software and/or an OS package for your BB, then you do have apploader. Refer:


But, to start your diagnostic efforts, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



Failing Safe Mode, I suggest you test to see if your battery may be causal. Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.


Failing all of that, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎12-24-2013
My Device: Curve 9300
My Carrier: Vodafone

Re: BB Curve 9300 white screen

Dera All,

 

Thx for your support it turned out to be a battery issue. I got my friends phone and took his battery and mine booted up although it was fully charged but ewont boot up so I had to plug the charger, but it worked fine.

 

I placed my battery in his phone and it gave the X sign on the battery but not a white screen. 

 

I'll buy a new battery tomorrow, anyways thx again for your efforts.

 

Merry christmas & happy new year

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Curve 9300 white screen

I'm glad the various diagnostic methods were able to help you find the solution. Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................