Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
smx
New Contributor
Posts: 2
Registered: ‎04-18-2013
My Device: Curve 9320
My Carrier: GiffGaff

BB Curve 9320 Reboots

My bb curve 9320 keeps rebooting itself randomly about 6 times a day maybe more.

 

i have bought a new battery and new memory card but its still doing the same thing. 

 

I done a software update on blackberry desktop but that hasnt helped.

 

Anyone know anything else i can try? 

 

Thanks

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Curve 9320 Reboots

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases in Safe Mode, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
smx
New Contributor
Posts: 2
Registered: ‎04-18-2013
My Device: Curve 9320
My Carrier: GiffGaff

Re: BB Curve 9320 Reboots

Thank you.

I put it on safe mode it turned off again and wont go back on now !

I havent downloaded anything new i have deleted stuff but thats it.

xxx
Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Curve 9320 Reboots

If you cannot run stable in Safe Mode, then you are left with more drastic remedy attempts:

 

Hopefully you already have a good backup, as it is unlikely you shall now be able to take one.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎04-17-2013
My Device: 9360
My Carrier: T-Mobile

Re: BB Curve 9320 Reboots

I have the same problem with the 9360. I had the problem with an older phone(same Model). The replacement has the same issue. It is horrible. It happens when talking to people for more than a few minutes. Is it the carrier? The phone? It is awful. Why do I stick w Blackberry?