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07-08-2013 08:27 AM
Hi there I'm new to this forum so if this is in the wrong place I'm sorry
I got this phone off my son, it's only 6 months old and when its on the main screen it wont let me put numbers in. Also it used to search the device when you typed the letter keys but no longer does this.
My son bought a theme for it and ever since then we had this problem. We have deleted the theme but this hasnt helped.
As you can imagine this is causing problems and if, god forbid, I needed to call emergancy services it would take forever as the only way I can call a number that isnt in my contacts I have to go into my contacts and save it!
Hope you can help or point me in the right direction as its only 6 months old.
07-08-2013 06:21 PM
First you make a backup of your device.
It is advisable to do a security wipe of the device to see if the problem is solved.
If evidences the persistence even need to upgrade your Blackberry OS.
Kudos **Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**
07-09-2013 05:50 AM
Can you try again type numbers and make a call?
07-09-2013 06:50 AM
No it wont let me. I can make a call by pressing the call key but not put any numbers in on the main screen.
Dont know how to backup ect.
Here is Knowledge Base on how to do a Backup using Desktop Software :
KB12487 : How backup BlackBerry smartphone Data using BlackBerry desktop software for Windows
And for your current issue , In my view you should first try an OS Reload rather then a wipe , OS reload will fix any software glitches within your device which a Security wipe is not capable of .A Security wipe simply deletes User data and never touches the Device OS .
Once you have your Backup you can follow this Knowledge Base to reload your Device Software.
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
After Reloading first check if your issue with your Keyboard Resolves , If problem cease then perform a selective restore , Restore only your Contacts , Calendars , memos etc.
Try it and let us know how it goes.
07-11-2013 12:46 PM
04-18-2014 06:57 AM
you dont need to do any of that.
For Blackberry Curve 9320
You should be good to go.