Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎01-30-2012
My Device: BlackBerry Curve 9330
My Carrier: Verizon

BB Curve 9330 Email Problem with new update

I updated my BB Curve 9330 last night to the new system. I orginally had 3 emails on my device but now it will only show 1 and when I go to verify my other emails it doesn't work. It keeps saying that it cannot connect and to try again later. I've tried several times and it keeps coming up with the same error message. I did a try and redownload the software but it still doesn't work. Does anyone have any suggestions? I really need to get to my emails. Thanks



Posts: 11
Registered: ‎01-04-2012
My Device: Curve 9360
My Carrier: DiGi

Re: BB Curve 9330 Email Problem with new update

Dear Megan,


There could be many contributing factors.

1. Connection issue (check signal)

2. Software got corrupted (since you have redownloaded it, try again. If it still doesn't work ... hmmmm)
3. Change of SIM Card


If your answers for the above 3 points are positive, then you might want to check with your local BB support centre.

Last resort will be reseting your phone to factory setting and restore it back using Blackberry Protect.