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New Contributor
Posts: 5
Registered: ‎11-19-2012
My Device: Blackberry Curve 9360
My Carrier: T Mobile

BB Curve 9360 - half my contacts have disappeared overnight!

 

I woke this morning to find half my contacts had vanished! Although, looking at call history, the names were still showing up.  Anyone come across this before? How do I get them back?

Posts: 95,514
Likes: 24,546
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Curve 9360 - half my contacts have disappeared overnight!

Please open your Address Book > menu key > Filters.

Make sure no filters are set (uncheck them all).

 

 



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New Contributor
Posts: 5
Registered: ‎11-19-2012
My Device: Blackberry Curve 9360
My Carrier: T Mobile

Re: BB Curve 9360 - half my contacts have disappeared overnight!

Thank you for your suggestion. Unfortunately, there are no filters set.
Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Curve 9360 - half my contacts have disappeared overnight!

Ok.

 

Which half of your contacts? Any way you can see anything common on those deleted or remaining?

 

Look Options > Device > Status and Information > press the Menu key > Database sizes.

Scroll down to your Address Book Data.

Do you show more than one Data file? is one set at zero, what do you see where?

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎11-19-2012
My Device: Blackberry Curve 9360
My Carrier: T Mobile

Re: BB Curve 9360 - half my contacts have disappeared overnight!

Hi.  I have looked and it says 'Address Book -ipc@live.co.uk'  - does that mean my phone keeps synchronizing with the address book of the email address?  It is a shared email address for my business that we very rarely use any more. 

Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Curve 9360 - half my contacts have disappeared overnight!

Could be. Check that Live account and see if someone is deleting the contacts there.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎11-19-2012
My Device: Curve 9700
My Carrier: Multiple

Re: BB Curve 9360 - half my contacts have disappeared overnight!

Hi mjohnson1970,

 

Sorry to hear about your trouble. If you never want to go through this pain again, then simply install Intouch app for contact management that securely backs up your contacts and maintains history. 

 

Link to our app : http://bit.ly/QpYPbQ

 

Have a pain-free time with BB contacts in future!

Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Curve 9360 - half my contacts have disappeared overnight!

OH wow, you've spammed another of the threads I am helping someone in.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎11-19-2012
My Device: Blackberry Curve 9360
My Carrier: T Mobile

Re: BB Curve 9360 - half my contacts have disappeared overnight!

What does that mean? I have no idea what you're saying. I have 'spammed' someone?? Please explain.
Hall of Famer III
Posts: 58,456
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BB Curve 9360 - half my contacts have disappeared overnight!


mjohnson1970 wrote:
What does that mean? I have no idea what you're saying. I have 'spammed' someone?? Please explain.

Not you...user sarang_IntouchApp in Message 7 above...


Occam's Razor nearly always applies when troubleshooting technology issues!

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