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New Member
Posts: 1
Registered: ‎06-26-2013
My Device: 9380
My Carrier: Vodafone

BB Curve 9380 not reading memory card

Can someone please tell me why my phone is all of a sudden not reading my memory card?

When i connect my phone to a computer via the usb cord, it reads the memory card and i can acess all my data. But when I safely remove it from the computer and go to the media section on the phone, it shows 0 photos, 0 songs, 0 videos. What should i do? I've tried restarting my phone and re-insertng the memory card to no avail. Please help.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BB Curve 9380 not reading memory card

Hello UdayDayal,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding the issue you are experiencing with accessing the media card on your BlackBerry smartphone.


Try transferring (backing up) the media from your media card to a PC and reformatting the card as shown here: http://www.blackberry.com/btsc/KB10527


If this process fails to address the issue, you may want to try another media card in the device as a test.





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