06-26-2013 10:01 AM
Can someone please tell me why my phone is all of a sudden not reading my memory card?
When i connect my phone to a computer via the usb cord, it reads the memory card and i can acess all my data. But when I safely remove it from the computer and go to the media section on the phone, it shows 0 photos, 0 songs, 0 videos. What should i do? I've tried restarting my phone and re-insertng the memory card to no avail. Please help.
07-03-2013 01:26 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with accessing the media card on your BlackBerry smartphone.
Try transferring (backing up) the media from your media card to a PC and reformatting the card as shown here: http://www.blackberry.com/btsc/KB10527
If this process fails to address the issue, you may want to try another media card in the device as a test.
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