04-17-2013 07:40 AM
My BB is off and is failing to switch back on. I have charged it for over two hours, I removed and reinserted the battery but nothing happens. The light goes on when I put the battery back in but the phone stays in that rebooting mode for over an hour and then the screen goes black.
What do I do?
04-17-2013 07:53 AM
Hi and welcome to the forums!
First try booting the phone in safe mode as listed. If that doesn't work you may have to reload the device OS.
KB17877 How to start a BlackBerry smartphone in Safe Mode
KB04596 BlackBerry smartphone does not turn on and the LED flashes