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New Contributor
Posts: 2
Registered: ‎04-07-2010
My Device: Storm
My Carrier: Verizon

BB Desktop Manager for Mac erased all contacts and calendar info on my BB!

Help!  I installed the BB Desktop Manager for Mac from Verizon and synced my data.  It deleted all of my contacts and calendar info from my BB.  I called BB and Verizon and they stated that this happens sometimes when you sync and there was nothing they could do to retrieve it!  At least I got help from the Apple store to move my pics from my BB to iPhoto before anything happened to my pics of my kids!  Any suggestions?

Thanks.

Trusted Contributor
Posts: 237
Registered: ‎01-16-2010
My Device: Curve 8320
My Carrier: AT&T

Re: BB Desktop Manager for Mac erased all contacts and calendar info on my BB!

cklarman,

 

There is a setting within the BB Desktop Manager that controls the Direction of Synchronization.

 

- From the Main Menu, click on Synchronize.

- Under Configure, click on Synchronization.

- Click on the button Synchronization

- Highlight the specific item and click on Setup

- Select the desktop application that it will be synchronizing with and click on Next.

- You will now be presented with the Direction of Synchronization screen.

 

Hope this helps,

Office2Mobile
Poor Service and the Worst Support provided by VarDynamics http://vardynamics.com/
New Contributor
Posts: 2
Registered: ‎04-07-2010
My Device: Storm
My Carrier: Verizon

Re: BB Desktop Manager for Mac erased all contacts and calendar info on my BB!

Thanks but that would have been nice to know before I synced using Verizon's directions.  I guess I might be able to use this for next time but it won't bring back all of my contacts or my calendar data.  I think it will be less time consuming and costly to purchase the Missing Sync.