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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-05-2012
My Device: BOLD 9900
My Carrier: Vodacom

BB Desktop Outlook Synch not working

I get a message that says TheBlackberry Desktop Software could not load your previous organizer data configurations ..... I dont want previous configs, I want to start from scratch ...what must I clear???Error merssage

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB Desktop Outlook Synch not working

Hi RodPrice,


Welcome to the Support Community!

To clear your previous synchronization configuration in the BlackBerry Desktop Software, please connect your BlackBerry Bold 9900 smartphone and select Organizer on the left. Then select Reset Settings under Synchronization Settings. You should then be able to setup synchronization from the beginning.


Hope this helps.



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