05-31-2012 02:49 AM
Hi, since X month I work with BB Desktop software Version 6.,1.0.36 on my PC with Microsoft Windows XP Home edition 2002 with Service pack 3. Since some weeks now I cannot open anymore the desktop manager.
Message: BB Desktop Software has encountered a problem and must be closed."
I already deinstalled and reinstalled the software on my PC but no effect. Whoy can help
05-31-2012 06:02 AM
05-31-2012 06:50 AM
Dear Ron, thank you for replay. But as it DID work for a very long time before and I did not change anything, do you really think that I will find something there?
06-08-2012 07:07 AM
Same problem here
problem began after performing windows update on 6/01/2012
deleted BB program and reinstalled V5 from disk and it recognises the phone. Did not download media manager because download very slow. Updated to V6 and now the program tries to open the says "Blackberry desktop software has stopped working" probably due to a W7 security update. Not sure
What is the fix??