04-14-2013 05:18 PM
My Blackberry Desktop software was recently upgraded to 7.1 Bundle 2364 and ever since I am unable to establish a connection with my Blackberry Torch 9810. I have never had issues like this with other upgrades before. I have tried some of the remedies listed on the Forum as it relates to Power Management & Administrative control for the software but the software still does not establish a connection. My laptop runs on Windows Vista and it does recognize the BB smartphone itself when I look in the My Computer folder.
04-14-2013 06:46 PM
Hi and Welcome to the Community!
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!