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New Contributor
Posts: 5
Registered: ‎02-09-2013
My Device: Torch 9800
My Carrier: AT&T
Accepted Solution

BB Desktop software won't see Torch 9800


I had been using my Torch 9800 for over a year, syncing to my Outlook 2010 contacts with no issues. A couple weeks ago, I did an upgrade to the Torch and since the BB Desktop cannot connect with the Torch.

I am able to see the Torch from My Computer (Lenovo Intel Win 7 Pro 64 bit) and connect to it as a USB drive, and drill down through folders. So I don't see how it coul;d be a bad USB cable. I finally uninstalled all BB/RIM software and started over from scratch reinstalling Version 7 of the Desktop. Same results - cannot conect.


Any help is appreciated.



Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: BB Desktop software won't see Torch 9800

Have a look at this article from BlackBerry:


www.blackberry.com/btsc/KB10144 .



I hope that helps you.  Smiley Happy

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