06-02-2011 04:30 PM
I have a AT&T Torch 9800 6.0 OS with an HP laptop Windows 7 OS. I am running DM 6.2 (previous version was 6.1). DM worked fine for several months. Without any warning or changes, my DM 6.1 stopped working at startup - it just froze, repeatedly. I recently searched across the web for a solution. I uninstalled/reinstalled DM 6.0 using www.blackberry.com/btsc/KB02206 , restarted my laptop multiple times, disabled a variety of startup programs, etc. In short, I have done everything possible, from simple to complex, and DM still freezes on startup. Any help is appreciated.
06-05-2011 12:47 PM
Same problem here. I have a 64bit Windows 7 system and just bought a 9800 Torch. I installed BB Desktop Software to move some files and stuff from my previous 9700 Bold but cannot get BBM to load. I get the software to load as far as the box on the screen and then nothing. I have tried it with the phone connected and not connected. Device Manager can see the phone but the Desktop Software just won't load. I have uninstalled, reinstalled, rebooted, everything and still nothing. Any help would be appreciated.
06-06-2011 01:50 PM - edited 06-06-2011 01:57 PM
I'm having the same issues.
I updated from 5.1 to 6.0.
Initial sync was no issue.
Shortly after, I cannot launch software at all.
Well - it launches, but it freezes at the home startup page for the desktop software (where there is a pic of your own phone)
I tried to uninstall, reinstall.
I have 64 bit Windows NT HP EliteBook 8740w
It locks up my whole computer when it freezes.