Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎09-02-2012
My Device: 8520
My Carrier: Globe Telecom PH

BB Device Manager not opening

Just installed Black Berry Device Manager V


It worked during the launch and was able to sync my laptop file to my BB 8520.

I closed the application thinking I was done. But then a warning message said there were still some application being updated and that clicking continue will close the files causing data to be lost. So I click on Cancel.


The BB Device Manager icon appeared on my taskbar and has only two options when i right click it:


Exit - but the exit option does not work


I have no idea what applications or files might still be open and running. When I go to my Task manager, the only application running is my google chrome.


I'd like to use the safety remove button for any plugged device but it's not allowing me to safely remove my BB from my laptop.


Could anyone help me with this? Thanks!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB Device Manager not opening

Hi makaruni,


Welcome to the BlackBerry Support Community.

Just to verify, have you already tried rebooting the computer and uninstalling and reinstalling the BlackBerry® Device Manager and tesing again?





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!