Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎11-28-2011
My Device: Blackberry Curve 9300
My Carrier: Globe Telecom

Re: BB ID...Cannot recover password





Can you help me on how to retrieve my username and password for BB Internet Service. I need to update my new password for my email but I can't access my account on it. Please please help me.


My carrier is Globe Telecom - PH.


Thank you very much. Godbless.

Posts: 1
Registered: ‎06-10-2012
My Device: Hungary 9700
My Carrier: mtn

Re: BB ID...Cannot recover password

Forgot M̶̲̥̅γ̲̣̣ bb Id password and the answer †☺ the password recovery question. Can anyone help me out?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: BB ID...Cannot recover password

manuel-okoye wrote:
Forgot M̶̲̥̅γ̲̣̣ bb Id password and the answer †☺ the password recovery question. Can anyone help me out?

Hi and welcome to the forums!


Here is an article from Inside Blackberry the Official Blackberry Blog

I suggest you bookmark their site and follow @BlackberryHelp on Twitter.

Let us know how it goes!




BlackBerry ID: Common Questions

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 4
Registered: ‎12-18-2012
My Device: bb torch 9800
My Carrier: student

Re: BB ID...Cannot recover password

Hi, am using bbm torch 9800. I forget my bb id and when I click on forget password it displays the question I set on recovery password and I answered it so an email link was sent to me which I clicked on to create a password and it shows bad map site. More over it have show me a message dat my bb id will be block for zero seconds because of security reasons and since then I can't recover my bb id . Any help please!!!