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New Member
Posts: 1
Registered: ‎12-06-2012
My Device: curve 9360
My Carrier: BELL

BB ID username email

When I first set up my Phone, I accidentally entered my BB ID Username email as @live.ca instead of live.com.

 

This was never a problem until I tried to update some apps.  It asked me for my password (which i cant remember).  I remember the security answer, but I cant remember password.  Is there a way I can change my email to the correct one.  Thanks.

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB ID username email

Hi and Welcome to the Community!

Nope...if you do not know your password AND your associated email is invalid, then you are stuck. Only human intervention can correct this now.

To receive that, you must contact your mobile service provider and convince them to escalate you into RIM support. That is the ONLY free path for you to receive the human support you require.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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