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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-15-2011
My Device: Blabkberry Bold 9900
My Carrier: PCCW

BB ID: working on website but not on my BB

Hi there

I got my new BB bold 9900 yesterday, and tried to create my first Blackberry ID directly on my phone. It didn't work... so I tried to create it on the website, this worked perfectly.


So now i'm trying to logon, using that ID, on my BB directly. But every time i'm trying that, it's saying me that

The username and password provided do not correspond to a valid BlackBerry ID.


I'm kind of lost because i checked every single characters, and tried using a very simple password so i'm sure i'm not making any mistakes here, but still the same answer, while it's working perfectly on the website


Any ideas?