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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-08-2013
My Device: 9300
My Carrier: Lebera


Hi, I've problem with logging in.
I bot my BB month ago. Now I tried for second time download app and I had ro log in again. I've created new passwoed sinse I forgot old one. Now every time I try to log in I get info that my BB ID is not compatybile with this smart phone. I'm super frustrated. This mail adress and password worked why I tryed to log in from computer! Hellllllllllllp

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL


Hi Mimi5


Welcome to BlackBerry Support Forums



First do a backup of your device and then follow this Knowledge Base to resolve your issue :


KB28212"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7.


Good luck.


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