05-14-2013 01:21 AM
Just got a new BB 9900 touch. Received an OS update as soon as I connected to my PC.
Now ... NO MAPS. It is no longer on the menu. Have uninstalled and reinstalled BB Maps using BB Desktop Software. It has DISAPPEARED!!
HELP ME PLEASE! I am new to BB world.
05-14-2013 01:59 AM
Welcome to BlackBerry Support Forums
Are you able to use BlackBerry Maps before this OS update ?
Please be sure that it is not hidden , for that first Advice is to perform a Battery pull restart by removing the battery while your device is Powered On, after reboot see if on your Homescreen BB Maps are available .
If still unable to find , then verify the screen is in the ALL panel home screen press the Menu key and click on “ Show All Icon“ or “ Unhide Icon “,search check your Instant Messaging Folder, or Downloads folder , if you can see it but looks like faded then move your cursor over the icon and press Menu key and click “unhide '
05-14-2013 02:11 AM
05-14-2013 02:23 AM
Thanks for trying
The phone is NEW. Did not check if maps were available before.
The phone is on 7.0 bundle 2406.
I dont see a "show all" or "unhide" option after pressing menu. Tried the battery trick but nothing changed.
05-14-2013 02:33 AM
05-14-2013 03:24 AM
My service provider does not support BIS. When I search for "MAP" I find the BB Map Icon. When I select it I get "Unknown Error" message. I guess I need a new service provider.
Thanks for your help.
05-14-2013 06:13 AM
To use most BlackBerry Application including BlackBerry Maps we need a BlackBerry Data Plan from our Carrier or Mobile Network Provider , if your current provider do not offer BIS then you should your Service provieder to enjoy all services of BlackBerry .
05-14-2013 06:33 AM
I have made a mistake choosing Blackberry :-(
No ! I don't think you made a bad move
Read this : BlackBerry Internet Service
But BlackBerry 10 devices don't need BIS .