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New Member
Posts: 2
Registered: ‎10-27-2009
My Device: Blackberry Storm 9530
Accepted Solution

BB Messenger disappeared after update

I downloaded the new Blackberry Device Software v5.0 update yesterday, and I've discovered that my Blackberry Messenger has disappeared.  Here's what I've tried to get it back (and none of these have worked):

 

1. Tried to "restore" my BBM several times

2.  Reset (pulled out the battery) on my phone several times

3.  Deleted the "Restore BBM" button/option (which for some reason deleted my AppWorld application) and re-installed BBM

 

My phone information is below.  If you have any suggestions on how I can fix this, please help!  I love BBM and would like to start using it again.

 

Thanks so much in advance!

 

Carrier:  Verizon Wireless

Blackberry AppWorld v.1.1.0.2.0

Personal use phone

Blackberry 9530

smartphone (3G, CDMA)

v.5.0.0.328 (Platform 4.2.0.128)

3G Bands 1

Cryptographic Kernal v.3.8.5.85

Branding Version: 1.0.105.343n

Micro Edition Configuration:  CLDC-1.1

Micro Edition Profile:  MIDP-2.1

Micro Edition JTWI Version:  1.0

Micro Edition Media Version:  1.1

Micro Edition PIM Version:  1.0

Micro Edition File Version:  1.0

Micro Edition Bluetooh Version:  1.1

Micro Edition Location VErsion:  1.0.1

 

Posts: 95,809
Likes: 24,596
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Messenger disappeared after update

Here is a knowledge base article on the issue:

 

KB10151 BlackBerry Messenger icon does not appear on the BlackBerry smartphone

 

I have found the fix that works is to delete the BBMessenger app at OPtions > Advanced > Applications.

Then, reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Then once back up, use your BlackBerry browser to go to http://www.blackberry.com/blackberrymessenger  and download and install the application again.

 

Once completed and rebooting the device again, look in Instant Messaging folder or Downloads.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Member
Posts: 2
Registered: ‎10-27-2009
My Device: Blackberry Storm 9530

Re: BB Messenger disappeared after update

[ Edited ]

Hi JSanders,

 

I tried that link, and it worked!  Thank you so so much! Smiley Very Happy

Posts: 95,809
Likes: 24,596
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Messenger disappeared after update

Great, you are very welcome.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎10-27-2009
My Device: Not Specified

Re: BB Messenger disappeared after update

Thanks! , very important to download the Messenger from the site listed above and not from application Appworld

New Member
Posts: 2
Registered: ‎10-29-2009
My Device: Not Specified

Re: BB Messenger disappeared after update

Thank you soooooooo much!!!Smiley Very Happy

Visitor
Posts: 1
Registered: ‎05-07-2010
My Device: Blackberry 8100
My Carrier: Digitel

Re: BB Messenger disappeared after update

Hi!

I have a blackberry Pearl 8100 OS 4.2 but I updated it to the 4.5.0.18 and yesterday I tried to download the new BBM from the APP World because I had the basic BBM ( the one that doesn't allow you to post pics on your profile) and when the download was installed I went to my screen menu and the icon of the BBM wasn't there, I reboot my device but it didn't work out either, so I went to options<advanced options< applications and the BBM was there but it doesn't appear on my screen menu. So I read the advice that you gave the other user and I did what you told him/her to do but in my device it hasn't worked out yet  Smiley Sad.

 

Please help me out with this problem, Thanks!

P.S But the way, I bought my BB device in the USA on T-Mobile then I brought it down here to Venezuela.

New Member
Posts: 1
Registered: ‎12-06-2011
My Device: Torch 9800
My Carrier: Digicel TT

Re: BB Messenger disappeared after update

Ok so anytime i perform an upgrade or uninstall an app and my Torch 9800 restarts the BBM always dissappears. and after pilling out the battery and starting it again it reappears and then goes through some kind of recovery phase.......can someone please explain to my why this happens? is it normal??

New Contributor
Posts: 2
Registered: ‎01-18-2012
My Device: bold 9780
My Carrier: maxis

Re: BB Messenger disappeared after update

Hi, I had my bold for a year now. The other day trying to install the new version of the bb messenger the appstore app crashed. After restarting my bb I found out that my bb messenger icon was gone...and now the worst thing my appworld could not work and once i try download the msg of 'there was a problem during installation,please try again.hope someone please help me.tq
New Member
Posts: 2
Registered: ‎10-28-2012
My Device: Blackberry Curve 8520
My Carrier: Vodafone

Re: BB Messenger disappeared after update

Does that recover your contacts??