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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-18-2012
My Device: Blackberry Bold 9780
My Carrier: Bell Mobility

BB Messenger just disappeared

After updating the app to version 6.2, my BB Messenger just disappeared.  It says it is still installed on my phone, but I cannot locate it anywhere.

Charlotte Ferguson
New Member
Posts: 1
Registered: ‎04-18-2012
My Device: Curve 9300 (3G)
My Carrier: WIND Mobile

Re: BB Messenger just disappeared

I'm seeing some complaints about 6.2, also. Guessing BB will have another update out shortly (hopefully).

Some things to try/check in the meantime:
1) try a battery pull reboot
2) if 1) didn't work then check your BB OS version. The quickest way is to type "m-y-v-e-r<space>". Maybe you need to upgrade your OS. My version info is 9300/ and I saw my icon fine after the BBM 6.2 upgrade.
3) If all else fails, roll back to the last version of BBM via the Desktop Manager on the PC you sync/backup too.