Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-30-2013
My Device: Bold 9900
My Carrier: uncle

BB Messenger

I have bb 9900 when i update my bbm and i try to use it , i got a problem on seeting up an at last there's some msg i got ''Back up file is corrapted try to creat it o back to u provider'' plz help me Smiley Sad

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: BB Messenger

Hello TIFA07


Just read the user guide:


my contacts and groups are missing





If you don't have a Backup of your BBM contacts then I doubt from where you will get your contacts as your old device is broken.


Regarding your friend ,there are many possibilites like :

1. If he has done a Switch Device Wizard it will transfer everything from his old device to the new one .

2. If he has a Backup of this BBM Contacts and used BlackBerry Desktop Software to restore his BBM contacts list.

3. Or If he was having BBM 7 on his previous device, as  then all of his Contacts are stored with his BlackBerry ID and using the same BlackBerry ID on his new device restored all his BBM contacts.


Please check this Manual : My contacts and groups are missing .

Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"