07-30-2013 07:06 PM
I have bb 9900 when i update my bbm and i try to use it , i got a problem on seeting up an at last there's some msg i got ''Back up file is corrapted try to creat it o back to u provider'' plz help me
08-01-2013 04:33 AM
Just read the user guide:
my contacts and groups are missing
If you don't have a Backup of your BBM contacts then I doubt from where you will get your contacts as your old device is broken.
Regarding your friend ,there are many possibilites like :
1. If he has done a Switch Device Wizard it will transfer everything from his old device to the new one .
2. If he has a Backup of this BBM Contacts and used BlackBerry Desktop Software to restore his BBM contacts list.
3. Or If he was having BBM 7 on his previous device, as then all of his Contacts are stored with his BlackBerry ID and using the same BlackBerry ID on his new device restored all his BBM contacts.
Please check this Manual : My contacts and groups are missing .