Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎01-24-2009
My Device: Not Specified

BB Nextel 8350i-phone/dc issues

I have this BB for work. When I have the BB in my leather pouch and someone either calls(phone) or direct connects me and I take it out of the pouch to respond it says "unknown number". If I have the BB sitting at my desk out of the pouch and the phone rings or I get a DC call the name of the person comes up.I do have all my contacts in the address book. When I do take it out of the pouch I have to put in my password to open it,although I can still respond to the caller w/o the password. My question is "how can I get the phone/dc to show who is calling when i take it out of the case. Sorry if I confused you. I hope you can help. Thanks in advance. BTW- Nextel was no help. They said to talk to my company administrator,so I thought I would try here first.Thanks for the help. Dave
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB Nextel 8350i-phone/dc issues


your company IT should be your first contact, it's their job Smiley Happy

Anyways, I think (but I'm not sure) that RIM prevents your device to access private information when your device is locked.
So while your device is locked, if you receive a phone call, the device cannot look in your address book (= private data) and cannot display the contact name.

The search box on top-right of this page is your true friend, and the public Knowledge Base too: