Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 9
Registered: ‎05-28-2008
My Device: 8300

BB Password change reminder

Hi All,


I have 2 users who have 8310's and the password policy has been applied like all BB's we have. 


The problem I have is that these 2 users are not being reminded that their device password is about to expire. So they enter their password a few times before they ring me to reset their password. These users did not have this problem on their 8800's, only on 8310.


The policy has been re applied, devices have been wiped, users have been removed and re added to the BES.


Any siggestions would be appreciated.