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New Contributor
Posts: 5
Registered: ‎11-11-2012
My Device: Torch 9800
My Carrier: MTN Nigeria

BB Protect Issue

TORCH 9800: BIS; MTN, Nigeria

Hi all

Please what went wrong with my BB protect? When I clicked on the icon, yhe BB ID is blank, last backup, it says 01/01/1970, Status shows a hyphen (-), next backup, it gives another date yet the back wuold not take place, and I find it difficult to receive calls. Is that my phone has been compromised or what? Thanks

MamJay 

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Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: BB Protect Issue

have you tried doing a battery pull yet?
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi