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New Member
Posts: 1
Registered: ‎09-27-2011
My Device: Torch
My Carrier: Movistar

BB Protect: Send a Message after Wipe Device

Hi,

 

My wife just lost her BlackBerry 9750 Curve... It had the BB Protect app. I could track his location for a couple of hours and send a display message for return call.... but not answer... so I wiped it.

 

Now, I'm not sure if the device is off, or the wipe procedure has already delete the Protect App... I was trying for 3 more hours and it can be located by the bb protect web.

 

Thanks in advance,

Pedro

 

PD. Sorry, but I'm not sure if this is the right forum for this, if it is the case, please point me to the right.

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: BB Protect: Send a Message after Wipe Device

I'm pretty sure once you wipe the device remotely, everything is wiped including BlackBerry Protect.

 

Take comfort in knowing that the information on the phone is now protected against prying eyes.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Protect: Send a Message after Wipe Device

Yea if you wiped the device, you wiped the service books which enable the BIS account to the device.

 

Bill is correct, at least it's wiped now. There's not anything else you can do with it.



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