08-10-2013 07:07 PM
Long story, short.
I've backed up my Torch 9800 in the past, sent it to tech support and when I got it back I couldn;t restore my previous backups from BB Protect. I've noticed the Client ID has changed. BBP website shows the previous one, while the phone shows a new one. Since this change, my backups are not synchronized. I'm seeing different backups on the cellphone than BBP website. Seems I can;t get back my previous backups and, instead, I'm creating new ones.
Does anyone knows how to either match my client IDs in order to get on the cellphone the same as I'm seeing on the BBP website, or update BBP website with my new client id?
Thanks in advance!
08-10-2013 07:10 PM
Hi and Welcome to the Community!
"Client ID"? I am not quite sure if I am interpreting you correctly...if your mean BB ID, then it would seem that while your device was in for service, they wiped it clean and associated it to a different BB ID. To reverse that and re-associate it with your BB ID (and thereby regain access to your BB Protect backups), you need to wipe it again and then log into your BB ID:
Good luck and let us know!
08-10-2013 07:20 PM
Thanks for the quick turnaround, but my problem is with my CLIENT ID, If you go to BBProtect on your cellphone, press the menu button, select tech support info option (sorry if I'm not accurate, my cellphone is not in english), but it's the second option from the top. In there you'll find a lot of info (client version, OS info, etc), and there's a CLIENT ID number (8 digits in my case) down there. THAT number has changed, and since then I'm backing up with BBP app, but I'm not able to see those backups on BBP website, instead, I still see the old backups, which are the ones that I want to get back, since the new backups are empty.
Weird, isn't it?
08-10-2013 07:28 PM
08-10-2013 07:36 PM - last edited on 08-11-2013 02:53 AM by Steve_T
First of all, thanks a lot for trying to help me out on this matter.
To straighten things out... the device has NOT changed. My BB PIN is still the same (letters and numbers). Client ID is something I've figured out after going into BBP website. If I go to BBP website and go into options - - > Support Information I see:
|Protected Devices:||Model Client ID PIN
That client ID is the one I USED TO HAVE matching my cellphone, not it has changed on my cellphone but not on BBP website. My phone says client id 34931520. Does this helps any? Thanks in advance!
08-10-2013 07:39 PM