11-05-2012 11:08 AM
My BB was previously used in an enterprise and the main account was an enterprise account. I am no longer working for that enterprise so I want to use BB Protect on my device. The icon is there but when I try to launch BB protect I get the message that the device is using an enterprise account and therefore not applicable to use BB protect.
How do I change the setting so the device knows I am no longer on a BES service, I only have BIS service.
Solved! Go to Solution.
11-06-2012 12:47 AM
Since the device was used there still is some IT policys on the device that may be causing you to not use the applications. I would first backup your device using the desktop software so you don't lose any of your data then you will need to follow kb listed below to reset your device back to factory settings.
Once you complete the reset you will be able to reload your information back onto your device then be able to use Blackberry protect.
11-07-2012 08:46 AM
Well, no I am really pissed.
I backed up my entire device with DTM.
Followed the KB and reset to factory settings.
restored my data back to my device, but ALL of my contacts are gone, and DTM says that the contacts cannot be restored. All he other folders/data were restored except for contacts!!! The file is there in the backup but grayed out and DTM will not let me select the file to restore back to my BB!!
Email is working... but STILL no messages are being saved to my BB.