Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎03-30-2009
My Device: World 8830

BB Roxio Media Manager- error when installing

I tried to download the new Desktop software 4.7 (many times) and I'm still having the same problem.  Once installed, and Ive plugged my phone into my computer, and click on the Media Manager start button, I get a message saying that "the certificate file is missing or corrupted. please reinstall it" .  Not sure how to fix this problem.