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New Contributor
Posts: 5
Registered: ‎05-22-2008
My Device: Not Specified

Re: BB Shuts Down When Connecting To Desktop


I got my issue fixed..Please see the thread in the crackberry...





Good luck


New Contributor
Posts: 3
Registered: ‎05-31-2008
My Device: Not Specified

Re: BB Shuts Down When Connecting To Desktop

Thanks gmav.

I got it fixed with the link. I had the HDD program from "Altrixsoft.com" and that was the problem.

Everyone please note this problem, it will save you hours of hell.

Thanks to Whitewolf for the fix.


New Member
Posts: 1
Registered: ‎06-13-2008
My Device: Not Specified

Re: BB Shuts Down When Connecting To Desktop

Thanks also gmay.  I found a reference in that link to bounceback launcher.  Once I disabled that, I had no problems with the curve shutting off when connected.  All is working well now.



Posts: 1
Registered: ‎06-20-2008
My Device: 8330

Re: BB Shuts Down When Connecting To Desktop

I have been experiencing a similar problem with the same results.  I can connect my 8330 to two workstation and two laptops without any problem but when I connect it to our CFO’s laptop the LED goes red and the phone resets.  Once the phone finishes resetting it see the pin device for about 5 to 8 seconds and resets again.  I am using a Dell Latitude D610 with 1 GB and running XP Pro, Office 2007, All MS patches are up to date.  BB Desktop Manager 4.3


I first talked with Verizon after the following steps

1.      Reinstalled the Desktop software.

2.      Tried each USP port.

3.      Tried two other USB cables.

They said to replace the phone, I did with the same results.


Talked to Dell the mfg of the Latitude D610 that it will not sync with.  It will however sync with a different D610.  We did the following:

1.      Reloaded the USB drivers

2.      Flashed the BIOS

3.      Reloaded some other comm. Drivers

4.      Applied any missing OS or driver patched from Dell.

5.      They said check with Blackberry, as the other USB devices are working.


Next I talked to Blackberry and we tried the following:

1.      Reloaded the Desktop software twice as the user and as Admin

2.      Install the previous version of Desktop 4.2 SP2

3.      Downloaded the Desktop software and tried installing that rather than the CD version.

4.      Down loaded the phones software and reload it.

5.      Uninstalled the software and tried just connecting the 8330 without any BB software installed.  We removed all directories that they create and cleared the Reg of any BB setting.

6.      Removed the USB Drivers & reinstalled them.

7.      Checked the power setting on the USB ports through Device Manager.

8.      Concluded it was the Laptop


Called Dell back and their answer this time was its not our problem because the USB Keyboard & mouse are working fine.  Have a nice day as these two devices are not compatible.  It doesn’t matter that it works with a different D610 or not.

Posts: 1
Registered: ‎07-03-2008
My Device: Not Specified

Re: BB Shuts Down When Connecting To Desktop

After 16 hours of lost effort over 2 weeks I got it fixed with the post on crackberry.  My case was caused by BBLauncher.  That Roxio app is really, really slow as well.  Let's hope RIM tech support gets this one coordinated with the other software folks and Verizon, or there's going to be some lost customers, and a ton of wasted time, including at their organizations.