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New Contributor
Posts: 2
Registered: ‎05-25-2014
My Device: Storm 2 9550
My Carrier: Magticom

BB Storm 2 9550 BIS Problem

Hello,

 

My BB Storm 2 9550 BIS Service isn't working. my service provaider said to me that problem is up to you.

2 month earlier i forgot my key store password and when it was left 1 chance from 10 I create full backup and then typed wrong key store password - it wiped my device. after that i restore this backup and bis didn't worked.

please help me.

Thanks in advance.

Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BB Storm 2 9550 BIS Problem

It could be a problem on BlackBerry's end. However, your only way to get to BlackBerry's support is to go through your carrier. Contact them again and if they can't solve it, then have THEM escalate you to BB support.

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New Contributor
Posts: 2
Registered: ‎05-25-2014
My Device: Storm 2 9550
My Carrier: Magticom

Re: BB Storm 2 9550 BIS Problem

Yhank you John Clark I will call them again.