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New Contributor
Posts: 6
Registered: ‎08-29-2012
My Device: Storm 9500
My Carrier: Telenor, sweden

BB Storm 9500 Message Signature Amendments

Hi,

 

I'm currently running my 9500 device on a BES message system In the past I have been able to maintain my message signature but it seems that my current OS version has removed that option on the email setting menue.

 

My current version is: 5.0 Bundle 1643 (v5.0.0.1005, Platform 4.2.0.436)

 

Please advice how I can get to adjust my message signature / footer since I need to make some updates.

 

thnx! / Lennart

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB Storm 9500 Message Signature Amendments

Hi Backblom,

 

Welcome to the Support Community!

When you open the Messages icon on your BlackBerry® Storm™ 9500 smartphone and choose Options in the Menu, do you have a setting called Email Preferences? This KB article provides the steps to modify your email signature. "How to modify the signature for an email address integrated on a BlackBerry smartphone" http://bbry.lv/KTSA7g

 

Hope this helps.


-FS


 


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New Contributor
Posts: 6
Registered: ‎08-29-2012
My Device: Storm 9500
My Carrier: Telenor, sweden

Re: BB Storm 9500 Message Signature Amendments

Hi,

 

Unfortunately my only choices are the following ones under "e-mail settings":

  • Enable HTML email
  • Download Images Automatically
  • Confirm External Image Download
  • Send Read receipts

I had the option Use Auto Signature previously but it seems have gone with the latest OS update. I have also an e-mail signature set but I cannot longer amend it...

 

Please advice other actions, if available.

 

Brgds, Lennart

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB Storm 9500 Message Signature Amendments

Hey Backblom,

 

Do you see a field called Message Services on the top of your screen in Email Settings? If so, could you please verify that this field is set to your work email address, the account you need to modify the signature for? Check out the steps in this user guide for clarification. http://bbry.lv/Pn0uc3

 

Thanks.

 


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 6
Registered: ‎08-29-2012
My Device: Storm 9500
My Carrier: Telenor, sweden

Re: BB Storm 9500 Message Signature Amendments

Hi again,

 

Negative!  There is no such field in the e-mail settings called "Message Services". Only the four options as mentioned in my previous reply.

 

Brgds, Lennart

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB Storm 9500 Message Signature Amendments

Hey Backblom,

 

Could you please provide a screenshot of the options you are seeing in Email Settings?

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 6
Registered: ‎08-29-2012
My Device: Storm 9500
My Carrier: Telenor, sweden

Re: BB Storm 9500 Message Signature Amendments

Hi again,

 

Is there an APP in order to create a snap shot on the menu as per your request? Please advice!

 

Thnx!

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB Storm 9500 Message Signature Amendments

Hi Backblom,

 

I can't recommend any applications, however you can probably find something in BlackBerry App World™ storefront that would do this.

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 6
Registered: ‎08-29-2012
My Device: Storm 9500
My Carrier: Telenor, sweden

Re: BB Storm 9500 Message Signature Amendments

I have succeeded to make a screenshot now in jpg format. But how to add that to my reply?? /Lennart

 

Highlighted
New Contributor
Posts: 6
Registered: ‎08-29-2012
My Device: Storm 9500
My Carrier: Telenor, sweden

Re: BB Storm 9500 Message Signature Amendments

Can you please prove an e-mail address so I can send you the snapshot of the menu in jpg?? Thnx!