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New Contributor
Posts: 2
Registered: ‎07-28-2012
My Device: Bold 9800
My Carrier: Rogers

BB Torch 9800 - Black Screen

While trying to download the BB News application from your site, my BB Torch 9800 stopped working. It was in a continuous restart mode - as it tried to restart 3/4 down the road it would start again from the beginning over and over... until I removed the battery.

 

I put the battery back in and tried a soft restart with the Alt Shift Del key. Now the BB will not even attempt to start. I have found the black screen of death. Help!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BB Torch 9800 - Black Screen

BlackBerry Desktop Software is your lifeline in this situation.  Any recovery you'll do will come through BDS.  In order to connect to BDS, have a look at this article:

 

www.blackberry.com/btsc/KB10144 .

 

 

Let us know if that helped you.  Smiley Happy


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