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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎11-15-2011
My Device: Blackberry Torch 9800
My Carrier: AT&T

BB Torch 9800 Camera turns off my phone



I am new in the forum.


I have a huge problem. My phone just started acting up when I try to use my camera. Everytime y try using my camera my phone reboots itself.


I have kept my phone up to date with updates and I have been taking good care of it.


I've already ruled out:

-Water damage (has never been wet or near water whatsoever

-Phone software version (have tried downgrading to multiple versions and upgrading to latest)

-Restore to security copies made when camera worked


I don't consider myself a know-it-all guy but am pretty literate in phones and computers, but I have to admit that this time I feel dumb. =P


Anyways, if anyone can help me, I would reaaaaaaaaaaaaaaaaaaaaaally appreciate it!



J Rivas

New Member
Posts: 1
Registered: ‎04-25-2012
My Device: Torch 9800
My Carrier: Dialog

Re: BB Torch 9800 Camera turns off my phone

Did you find a solution? I am having the exact same issue

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB Torch 9800 Camera turns off my phone

a user here had a flakey battery, once he got a new one the camera worked fine.


try taking a pic with no flash, that draws more current and possible causing it with a weak battery


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