07-31-2013 01:40 PM
I m using BB TORCH 9800 upto today morning it is working well.while using BB WORLDi have try to install VIBER app.but before completing installation in 50 percent. my mobile is got automattically restarted.And i try to on the mobile but it is automatically rebooting.After tat BB logo only displaying..It automatically restarting not going inside the os itself..Then i try to connect in BB desktop software 7.1 but my mobile is not connecting again the same error ly shwng.help me to solve tis prblm..pls...........
07-31-2013 05:24 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!