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New Member
Posts: 2
Registered: ‎09-18-2012
My Device: BB Torch 9800
My Carrier: GiffGaff

BB Torch 9800 Synchronization Error "Redemption is not installed." occurs when synchronizing organizer data OS 6.2949

Hi,

 

I had a problem with my BB when it would not reboot, then yesterday I ended up using the rescue package & reloaded the OS to 6.2949 everything was sorted out. All synced OK, phone & everything OK.

 

Today I have changed some of my calendar & tried to sync the Organiser & keep getting the above error.

 

Does anyone have any idea why?

 

Hall of Famer III
Posts: 57,560
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Torch 9800 Synchronization Error "Redemption is not installed." occurs when synchronizing organizer data OS 6.2949

Hello...and apologies for the delayed reply!

 

Hopefully you already have this sorted out, but just in case...

 

Here is a KB that discusses that error:

  • KB31987"Synchronization Error Redemption is not installed." occurs when synchronizing organizer data

Sadly, it indeed contains nothing useful (unless it is updated subsequent to this post). I therefore suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

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