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New Contributor
Posts: 3
Registered: ‎12-20-2011
My Device: Torch 9800
My Carrier: Rogers

BB Torch 9800 - won't sync calendar

Device info

 

Your carrier: Rogers

Model info and OS version (Go to Settings, then Options, then about): BB 9800; 6.0 Bundle 2921

 

Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 193.5 mb

Did a battery pull fix your issue? No

 

When writing your question

When I try to sync my BB with the desktop software, it pops up with an error while trying to sync the Calendar.  All other applications sync, just not the calendar ... Super frustrating.  I tried to search and fix on my own, but the suggestions for fixing it that I have found so far do not work.

 

What is worth a thousand words

Unfortunately, I was unable to insert the screen capture ... Not sure what I am doing wrong??  But the error message that comes up on the BB Desktop Manager is ... "Synchronization Error" "A program error occurred at line 131 in .\Error.cpp.  Please report this error by sending a log t technical support"  Unfortunately I can not find where to send a log?!?  This is the only place I could find ... Please help!

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Torch 9800 - won't sync calendar

[ Edited ]

Hello!

Unfortunately, since you did not list what you've actually already tried, we of course risk redundancy now...nevertheless, here is a KB that discusses that error:

  • KB32032 Recurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

 

Otherwise, please do detail out exactly all that you've already attempted and exactly what happened with each attempt (with details please).


Reubs7409 wrote:

Please report this error by sending a log t technical support"  Unfortunately I can not find where to send a log?!?  This is the only place I could find ... Please help!


Via formal support, which you obtain by contacting first your mobile service provider, who can escalate your case up to BlackBerry via formal channels.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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