04-01-2013 03:16 PM
Hi, my phone no longer charges or comes on. When plugged into a wall charger, the red light will come on for a few minutes then it will show a battery with a red X on the screen. I know it's not the batttery because I have already bought a new one. I have tried to reload software but it won't connect to my desktop. Does this mean the phone is damaged or is it a software problem? Can somebody please help cos its just over a year old and relatively new! i was expecting to use it for a number of years at least considering the cost! Pls help!
04-01-2013 05:32 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. I know you bought a new battery, but please note that "new" and "known good" are not necessarily the same...while rare, a new battery could be defective.
Otherwise, these more drastic recovery methods might be worth a try:
Keep in mind, of course, that if indeed the problem is the hardware itself, there is no amount of internet-distance diagnostics nor OS/software repairs that can be of any use. Only a qualified technician, with the device in their hands, can in that case give you a proper diagnosis and estimate.
Depending on the exact terms of your warranty, you may have coverage there...I've heard of some cases where the seller extends a 2-year warranty (beyond the standard 1-year that BlackBerry provides). Further still, sometimes you can cover issues after warranty via insurance...you might check what you have available for that.
Good luck and let us know!