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New Contributor
Posts: 7
Registered: ‎11-27-2012
My Device: Torch 9810
My Carrier: Vodafone

BB Torch 9810 Not Booting Completely

Dear All,

 

Need you help.

 

My BB Torch switched off and is now not booting completely.

 

Red light glows, then, the white bar appears and gets stuck after reaching 75%(approx.) !

 

The white bar doesn't go any further and the is stuck.

 

Please assist me resolve this.

 

Many Thanks

Varun

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Torch 9810 Not Booting Completely

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎11-27-2012
My Device: Torch 9810
My Carrier: Vodafone

Re: BB Torch 9810 Not Booting Completely

Hello,

 

Thank you for the reply.

 

I did not install an app or make any change.

 

The phone was in my pocket for a while.

 

When I took it out to make a call, saw that phone was switched off.

 

I tried to switch on the phone by pressing the power button, however, it was unsuccessful.

 

Then, I removed the battery and put it back in, then, this happened. :-(

 

Would the solution provided work in my scenario as well?

 

Waiting for your reply.

 

Many Thanks

Varun

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Torch 9810 Not Booting Completely


varunds83 wrote:

 

Would the solution provided work in my scenario as well?

 


Maybe...there is, of course, only one way to find out...

 


 

You also could try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎11-27-2012
My Device: Torch 9810
My Carrier: Vodafone

Re: BB Torch 9810 Not Booting Completely

Hello,

 

Thank you..

 

I tried the safe mode option, it did not work.

 

Second time, i tried, the LED did not glow. Therefore, I have kept the phone for charging.

 

Will leave it for 2 hours and try the other options you have provided.

 

Many thanks once again and will let you know the outcome.. :-(

 

Varun

New Contributor
Posts: 7
Registered: ‎11-27-2012
My Device: Torch 9810
My Carrier: Vodafone

Re: BB Torch 9810 Not Booting Completely

Hello,

 

LED is not blinking at all now.. :-(

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Torch 9810 Not Booting Completely

Please review what I said in step 2 above in the 4h15m process...

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎11-27-2012
My Device: Torch 9810
My Carrier: Vodafone

Re: BB Torch 9810 Not Booting Completely

Hello,

 

I am trying it now. Will let you know once the activity is over.

 

Many thanks

New Contributor
Posts: 7
Registered: ‎11-27-2012
My Device: Torch 9810
My Carrier: Vodafone

Re: BB Torch 9810 Not Booting Completely

Hello,

 

Unfortunately, it didn’t work.

 

What next?

 

 

New Contributor
Posts: 7
Registered: ‎11-27-2012
My Device: Torch 9810
My Carrier: Vodafone

Re: BB Torch 9810 Not Booting Completely

It not working at all now. :-(

 

Initially, LED used to glow, but now, even that stopped.

 

Please assist me with this.

 

Many thanks in anticipation.

 

Varun