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Visitor
Posts: 1
Registered: ‎09-29-2012
My Device: 2012 torch 9810
My Carrier: celcom

BB Torch 9810

hi,

 

please advice why my BB phone email can only view last 5 - 7 days email.

 

im using windows outlook to wireless sync to my BB phone. All the email @ outlook working fine as usual. 

 

 

thanks @ advance.

 

Jeff 

 

 

 

Hall of Famer III
Posts: 57,194
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Torch 9810

Hi and Welcome to the Community!

 

Please check, inside the settings and options for the Messages App, what you have set for "Keep Messages"...if that is set low, then that could explain why you see no history.

 

Also, please check how you have your Outlook configured. For example, if Outlook is removing messages from the server when it synchronizes, and if your BB is capable of reconciling items deleted from the server, then that too could explain why you see this behavior.

 

Here are some other guidelines to use:

  • KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
  • KB14320How to maximize free space and battery power on the BlackBerry smartphone
  • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

Good luck and let us know! 



Occam's Razor nearly always applies when troubleshooting technology issues!

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