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New Member
Posts: 1
Registered: ‎10-10-2012
My Device: BB-9850
My Carrier: verizon

BB Torch 9850 - When finish phone calls , the device doesn't disconnnet the it

I have a BB torch 9850. ( 3G, CDMA, WIFI) V7.1.0.163

bought in Nov. 2011

OS 7.1.0, 457 package  - System said no updated available

Service Provider :  Verizon

 

When we made phone calls and finished talking and touching the end buttom ,  the call remains connected for minutes, I has been not able to solve it  and is getting worse. 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB Torch 9850 - When finish phone calls , the device doesn't disconnnet the it

Hello t7724hm

 

Welcome to BlackBerry Support Community Forums

 

 

If we can't get any update we can always try taking a Clean Reload of our Device Software.If any Update are found from your Carrier it will show you or you can reload your present device OS, Reloading of our device Software really help in resolving most of those issues.So I prefer Reload your Device OS .

 

 KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows

 

So please try it and let us know.

 

 

Prince

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