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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-05-2013
My Device: Blackberry Torch 9860
My Carrier: Globe Telecom

BB Torch 9860's Backlight for Call & Menu Keys not working

My Torch 9860's "backlight" for the Call and Menu keys are not working. I already tried reformatting my device but still it does not work. I am from the Philippines and unfortunately there is no Blackberry Service Center here in country. My device was also purchased from another country as a present. What should I do? It is kinda risky to bring my device to unauthorized cellphone repair centers. Please help.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BB Torch 9860's Backlight for Call & Menu Keys not working

Hello itsmeehnit,

Welcome to the BlackBerry Support Community.


Please perform a reload or upgrade your BlackBerry Device Software to address the issue you are experiencing with the backlight and keys on your BlackBerry Torch 9860 smartphone. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:

In the case that this process fails to resolve the issue, please contact your point of sale for options.

Thank you.



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